User Administration
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      1. Help Center
      2. User Administration

      User Management Overview

      Depending on a user’s roles and permissions, they can manage the roles assigned to Esper users within their agency or department. To manage users and roles: 

      1. Click your Initials in the upper right corner
      2. Click User Management

      user management overview

      1. Department Name - Shows the name of the department. 
      2. + Add A User - Allows you to create a new user. 
      3. + Add a Filter - Add a filter to narrow the results and narrow the list of users. 
      4. Name - Shows the first and last name of the user.
      5. Status - Shows whether a user is active or deactivated. 
      6. Email - Shows the email address of the user. 
      7. Type - Shows the level of access for each user. 
        • Full: Super User, can access workspace and the library 
        • Read Only: Can only view policy collections, if applicable
      8. Identity Provider - Will show if the user was created by Esper or if brought in by an Active Directory.
      9. Roles - Lists the roles each user has within the department. 
          • If a user has multiple roles, hover your mouse over the roles to view all 

      Create User

      There are a variety of reasons a new user may need access to Esper. To create a new user: 

      • Click your Initials in the upper right corner
      • Click User Management 
      • Click the Create User button
      • Enter the user’s state email address in the Email field
      • Enter the user’s first name, or name they wish to go by, in the First Name field
      • Enter the user’s last name in the Last Name field
      • Select a role from the dropdown menu
      • Click the Add button
      • Repeat the previous two steps as necessary until all applicable roles have been added to the user
      • Click the Submit button

      add a user

      Update User Roles

      As agencies grow and change, so do the roles and responsibilities of the people in the agency. To update a user’s role(s) in Esper: 

      • Click your Initials in the upper right corner
      • Click User Management
      • Click on the name of the user you wish to update
      • Click the Add a Role button
      • Select the role(s) from the menu
      • Click the Add button

      non nypd add a role

      Deactivate a User

      If a user no longer needs access to Esper, you can deactivate their account. To deactivate a user: 

      • Click your Initials in the upper right corner
      • Click User Management 
      • Hover at the end of user’s row and click the three dot menu
      • Click Deactivate
      • Click the Deactivate button

      Reactivate a User

      If a previously deactivated user needs restored access to Esper: 

      • Click your Initials in the upper right corner
      • Click User Management 
      • Hover at the end of an inactive user’s row and click the three dot menu icon
      • Click the Reactivate button
      • Click the Confirm button