---
title: User Management Overview
description: Depending on a user’s roles and permissions, they can manage the roles assigned to Esper users within their agency or department. To manage users and roles:   There are a variety of reasons a new user
---

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# User Management Overview

Depending on a user’s roles and permissions, they can manage the roles assigned to Esper users within their agency or department. To manage users and roles: 

1. Click your **Initials** in the upper right corner
2. Click **User Management**

**![user management overview](https://support.esper.com/hs-fs/hubfs/user%20management%20overview.png?width=522&height=256&name=user%20management%20overview.png)**

1. **Department Name** - Shows the name of the department.
2. **+ Add A User** - Allows you to create a new user.
3. **+ Add a Filter** - Add a filter to narrow the results and narrow the list of users.
4. **Name** - Shows the first and last name of the user.
5. **Status** - Shows whether a user is active or deactivated.
6. **Email** - Shows the email address of the user.
7. **Type** - Shows the level of access for each user.  
     - Full: Super User, can access workspace and the library
     - Read Only: Can only view policy collections, if applicable
8. **Identity Provider** - Will show if the user was created by Esper or if brought in by an Active Directory.
9. **Roles** - Lists the roles each user has within the department.

1. 1. - If a user has multiple roles, hover your mouse over the roles to view all

### Create User

There are a variety of reasons a new user may need access to Esper. To create a new user: 

- Click your **Initials** in the upper right corner
- Click **User Management**
- Click the **Create User** button
- Enter the user’s state email address in the **Email** field
- Enter the user’s first name, or name they wish to go by, in the **First Name** field
- Enter the user’s last name in the **Last Name** field
- Select a role from the dropdown menu
- Click the **Add** button
- Repeat the previous two steps as necessary until all applicable roles have been added to the user
- Click the **Submit** button

![add a user](https://support.esper.com/hs-fs/hubfs/add%20a%20user.png?width=452&height=222&name=add%20a%20user.png)

#### Update User Roles

As agencies grow and change, so do the roles and responsibilities of the people in the agency. To update a user’s role(s) in Esper: 

- Click your **Initials** in the upper right corner
- Click **User Management**
- Click on the **name of the user** you wish to update
- Click the **Add a Role** button
- Select the role(s) from the menu
- Click the **Add** button

![non nypd add a role](https://support.esper.com/hs-fs/hubfs/non%20nypd%20add%20a%20role.png?width=470&height=230&name=non%20nypd%20add%20a%20role.png)

#### Deactivate a User

If a user no longer needs access to Esper, you can deactivate their account. To deactivate a user: 

- Click your **Initials** in the upper right corner
- Click **User Management**
- Hover at the end of user’s row and click the **three dot menu**
- Click **Deactivate**
- Click the **Deactivate** button

#### Reactivate a User

If a previously deactivated user needs restored access to Esper: 

- Click your **Initials** in the upper right corner
- Click **User Management**
- Hover at the end of an inactive user’s row and click the **three dot menu** icon
- Click the **Reactivate** button
- Click the **Confirm** button

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