--- title: User Management Overview description: Depending on a user’s roles and permissions, they can manage the roles assigned to Esper users within their agency or department. To manage users and roles:  There are a variety of reasons a new user --- ![company logo](https://support.esper.com/hs-fs/hubfs/Esper-social-assets-110119_Medium-logo.png?height=120&name=Esper-social-assets-110119_Medium-logo.png) [Help Center](https://support.esper.com/migrated/knowledge) - [Go to www.esper.com](https://www.esper.com) - [Go to Customer Portal](https://support.esper.com/help) User Administration - [Workspace](https://support.esper.com/migrated/knowledge/workspace) - [Workflow](https://support.esper.com/migrated/knowledge/workflow) - [Policymaking](https://support.esper.com/migrated/knowledge/policymaking) - [Rulemaking](https://support.esper.com/migrated/knowledge/rulemaking) - [Notice Wizard](https://support.esper.com/migrated/knowledge/notice-wizard) - [MT SOS Wizard (Create, Edit, and Manage Notices)](https://support.esper.com/migrated/knowledge/notice-wizard#mt-sos-wizard-create-edit-and-manage-notices) - [MT SOS Edit and Manage Redline Documents](https://support.esper.com/migrated/knowledge/notice-wizard#mt-sos-edit-and-manage-redline-documents) - [Retrospective Review](https://support.esper.com/migrated/knowledge/retrospective-review) - [Documents](https://support.esper.com/migrated/knowledge/documents) - [Data and Research](https://support.esper.com/migrated/knowledge/data-and-research) - [Search](https://support.esper.com/migrated/knowledge/data-and-research#search) - [Policy Page](https://support.esper.com/migrated/knowledge/data-and-research#policy-page) - [Dashboard](https://support.esper.com/migrated/knowledge/data-and-research#dashboard) - [Discovery](https://support.esper.com/migrated/knowledge/data-and-research#discovery) - [User Settings](https://support.esper.com/migrated/knowledge/user-settings) - [User Administration](https://support.esper.com/migrated/knowledge/user-administration) [Back to home](https://support.esper.com/migrated/knowledge) 1. [Help Center](https://support.esper.com/migrated/knowledge) 2. User Administration - [Workspace](https://support.esper.com/migrated/knowledge/workspace) - [Workflow](https://support.esper.com/migrated/knowledge/workflow) - [Policymaking](https://support.esper.com/migrated/knowledge/policymaking) - [Rulemaking](https://support.esper.com/migrated/knowledge/rulemaking) - [Notice Wizard](https://support.esper.com/migrated/knowledge/notice-wizard) - [MT SOS Wizard (Create, Edit, and Manage Notices)](https://support.esper.com/migrated/knowledge/notice-wizard#mt-sos-wizard-create-edit-and-manage-notices) - [MT SOS Edit and Manage Redline Documents](https://support.esper.com/migrated/knowledge/notice-wizard#mt-sos-edit-and-manage-redline-documents) - [Retrospective Review](https://support.esper.com/migrated/knowledge/retrospective-review) - [Documents](https://support.esper.com/migrated/knowledge/documents) - [Data and Research](https://support.esper.com/migrated/knowledge/data-and-research) - [Search](https://support.esper.com/migrated/knowledge/data-and-research#search) - [Policy Page](https://support.esper.com/migrated/knowledge/data-and-research#policy-page) - [Dashboard](https://support.esper.com/migrated/knowledge/data-and-research#dashboard) - [Discovery](https://support.esper.com/migrated/knowledge/data-and-research#discovery) - [User Settings](https://support.esper.com/migrated/knowledge/user-settings) - [User Administration](https://support.esper.com/migrated/knowledge/user-administration) # User Management Overview Depending on a user’s roles and permissions, they can manage the roles assigned to Esper users within their agency or department. To manage users and roles:  1. Click your **Initials** in the upper right corner 2. Click **User Management** **![user management overview](https://support.esper.com/hs-fs/hubfs/user%20management%20overview.png?width=522&height=256&name=user%20management%20overview.png)** 1. **Department Name** - Shows the name of the department. 2. **+ Add A User** - Allows you to create a new user. 3. **+ Add a Filter** - Add a filter to narrow the results and narrow the list of users. 4. **Name** - Shows the first and last name of the user. 5. **Status** - Shows whether a user is active or deactivated. 6. **Email** - Shows the email address of the user. 7. **Type** - Shows the level of access for each user.  - Full: Super User, can access workspace and the library - Read Only: Can only view policy collections, if applicable 8. **Identity Provider** - Will show if the user was created by Esper or if brought in by an Active Directory. 9. **Roles** - Lists the roles each user has within the department. 1. 1. - If a user has multiple roles, hover your mouse over the roles to view all ### Create User There are a variety of reasons a new user may need access to Esper. To create a new user:  - Click your **Initials** in the upper right corner - Click **User Management** - Click the **Create User** button - Enter the user’s state email address in the **Email** field - Enter the user’s first name, or name they wish to go by, in the **First Name** field - Enter the user’s last name in the **Last Name** field - Select a role from the dropdown menu - Click the **Add** button - Repeat the previous two steps as necessary until all applicable roles have been added to the user - Click the **Submit** button ![add a user](https://support.esper.com/hs-fs/hubfs/add%20a%20user.png?width=452&height=222&name=add%20a%20user.png) #### Update User Roles As agencies grow and change, so do the roles and responsibilities of the people in the agency. To update a user’s role(s) in Esper:  - Click your **Initials** in the upper right corner - Click **User Management** - Click on the **name of the user** you wish to update - Click the **Add a Role** button - Select the role(s) from the menu - Click the **Add** button ![non nypd add a role](https://support.esper.com/hs-fs/hubfs/non%20nypd%20add%20a%20role.png?width=470&height=230&name=non%20nypd%20add%20a%20role.png) #### Deactivate a User If a user no longer needs access to Esper, you can deactivate their account. To deactivate a user:  - Click your **Initials** in the upper right corner - Click **User Management** - Hover at the end of user’s row and click the **three dot menu** - Click **Deactivate** - Click the **Deactivate** button #### Reactivate a User If a previously deactivated user needs restored access to Esper:  - Click your **Initials** in the upper right corner - Click **User Management** - Hover at the end of an inactive user’s row and click the **three dot menu** icon - Click the **Reactivate** button - Click the **Confirm** button [![company logo](https://support.esper.com/hs-fs/hubfs/Esper-social-assets-110119_Facebook-logo.png?height=120&name=Esper-social-assets-110119_Facebook-logo.png)](https://www.esper.com) Need more help? Email support@esper.com - [Go to www.esper.com](https://www.esper.com) - [Go to Customer Portal](https://support.esper.com/help)